What is Teddy Locks?Teddy Locks is a sustainable sock company putting the planet and people before profit. Focused on making 'the basics' better we are helping conscious consumers wear their values, while supporting initiatives that are fighting our global climate and waste crises.
Where is Teddy Locks based?
Teddy Locks was founded in New York City where it operates, while production is carried out in North Carolina. You can learn more about our supply chain here.
Why does Teddy Locks exist?
To make the world's most sustainable socks.
Made ethically in the USA from eco-friendly materials we are helping individuals lower their footprint.
Designed as collections, and not pairs, our socks stay on your feet and out of landfill for longer.
How are your socks different?
Most socks are knitted overseas, where brands rely on the manufacturers to source and supply their materials. But not us.
To ensure the highest ethical and environmental standards we have built our own supply chain. Partnering with trusted local businesses we oversee everything from fiber to finishing.
But our socks are more than just sustainable - we have engineered all of our own yarns, developed their structure, shape and design and personally tested each of our collections to ensure that they are also luxuriously soft, longer lasting and better for the planet.
Learn more about our supply chain here and the materials we use here.
What does Teddy Locks mean?
It's Cockney Rhyming Slang for Socks! To learn more check out our blog.
Can I amend my order or address after I have placed it?
You may email us at email@example.com quoting your reference number and we will try to assist you, but it regrettably may not be possible.
How much is shipping?
Free shipping is available for all orders within the domestic USA. We ship with USPS first class or priority mail.
We ship globally. International shipping rates are automatically calculated based on best available rates from USPS.
Any customs duties for international shipments are the responsibility of the customer and are charged separately - not by Teddy Locks. UK orders are now subject to VAT at purchase, customs charges may apply once it has arrived into the UK.
How can I pay for my order?
We accept Visa, MasterCard, American Express and PayPal. We do not store any of your card details.
The total amount (price of order + shipping + applicable sales tax) will be withdrawn from your account when the order is completed and approved.
When can I expect to receive my order?
We ship within the domestic USA with USPS First Class. Please allow for 2 working days for your order to be processed and 1-3 business days for USPS to deliver your socks.
Can I recycle the shipping and packaging?
Yes! All of our shipping and packaging materials are made from 100% recycled material and we would love to keep them out of landfill.
All of our stickers, tissue paper, tags, envelopes, mailers and boxes can go in your paper recycling.
We have chosen to use paper based materials for all of our packaging because it is the most readily recycled material.
Can I return or exchange my items?
If you aren't happy, we aren't happy. That is why we offer full refunds on items returned to us within 15days of receipt.
All items must be returned unused with labels and packaging intact. Please note we can not reimburse the original shipping charges, and return shipping charges are the responsibility of the customer. We do not take responsibility for any items lost during the return shipping.
Any refunds made by us will be processed back to the original payment method.
What sizes are your socks available in?
All of our socks are unisex. We make styles in both S-M and M-L sizing.
S-M fits shoe sizes 5-10
M-L fits shoe sizes 8-13
How should I care for my socks?
We recommend that all of our socks are washed cool, 30°C/86°F and hung dry.
You may also like to consider using soap nuts and a fibre catcher.
For wholesale enquiries:
Thank you for your interest and support.
To better help you please contact us at firstname.lastname@example.org
Thank you for your interest and support.
To better help you please contact our social media team directly on instagram @teddylocksusa